Privacy Policy

At Richez, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect and use your information when you visit richez.pk or place an order with us.

1. Information We Collect

When you visit our website or place an order, we may collect:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order and payment information
  • Information you provide through WhatsApp or customer support
  • Basic website usage and device information

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders
  • Deliver your products
  • Contact you regarding your order
  • Provide customer support
  • Process returns, exchanges, or refunds
  • Prevent fraudulent orders
  • Improve our website and services
  • Send offers or marketing messages where permitted

3. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers that help us operate our store, such as:

  • Courier and delivery companies
  • Payment providers
  • Shopify and website service providers
  • Customer support and communication services

We only share information where reasonably necessary to provide our services or where required by law.

4. Cookies

richez.pk may use cookies and similar technologies to improve your shopping experience, understand website usage, remember preferences, and support advertising and analytics.

You can control cookies through your browser settings where available.

5. Payments

Payments may be processed through third-party payment providers.

Richez does not necessarily receive or store your complete payment account information when payments are processed directly by a third-party provider.

6. Data Security

We take reasonable steps to protect your personal information.

However, no website or online transmission method can be guaranteed to be completely secure.

7. Marketing

If you choose to receive promotional messages from Richez, we may send you information about new products, discounts, and special offers.

You may ask us to stop sending marketing communications at any time.

8. Your Information

You may contact us if you want to:

  • Ask what personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information, where applicable
  • Stop receiving promotional communications

Some information may need to be retained for order records, fraud prevention, accounting, legal, or other legitimate business purposes.

9. Third-Party Services

Our website may use third-party services such as Shopify, courier companies, payment providers, analytics tools, and advertising platforms.

These services may process information according to their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy when necessary.

Any updated version will be published on richez.pk.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us:

 
Website: richez.pk
Email: richezstore@gmail.com
Phone: +92 331 11223344
Address: Bahria Enclave, Islamabad, Pakistan