Refund And Quality Assurance Policy

At Richez, we aim to deliver watches exactly as described and shown on richez.pk and in our advertisements.

Damaged or Defective Products

If your watch arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

You may be asked to provide clear photos or video proof so we can review your claim.

Email: richezstore@gmail.com
Phone/WhatsApp: +92 331 11223344

Quality-Based Refunds

If the product you receive is significantly different from what was shown or described on our website or advertisement, please contact us within 48 hours of delivery.

Please send us clear photos or a video showing the issue. Once we verify the claim, we will offer a replacement or refund.

Please note that minor differences in color or appearance caused by lighting, photography, or screen settings are normal and are not considered defects.

Approved Claims

Once your claim has been reviewed and approved:

A replacement, exchange, or refund may be offered depending on the situation and product availability.
Refunds will be processed within a reasonable number of business days after approval.

Important Conditions

No refund is offered for change of mind or personal preference unless otherwise stated.
The watch must be unused, unworn, and unaltered.
Original packaging, accessories, tags, and included items should be returned where applicable.
Return shipping will be covered by Richez only for verified damaged, defective, incorrect, or approved quality-claim cases.
Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for a refund.

Contact Us

For refund, exchange, or product-related concerns, contact:

Website: richez.pk
Email: richezstore@gmail.com
Phone: +92 331 11223344
Address: Bahria Enclave, Islamabad, Pakistan